If you are managing an ecommerce store, it is quite important to get your hands on the right ecommerce helpdesk software. Then you can provide real-time customer support to all your customers and impress them. From this article, we thought of sharing details with you about the best ecommerce helpdesk software that you can find out there. Pick the right helpdesk software out of them, and you will surely fall in love with the results that come on your way.
We thought of including Freshdesk in the first place for best ecommerce helpdesk software as it can help you with developing long-term relationships with your customers. This is an award-winning software solution available for all ecommerce store owners out there. You will be able to collaborate your entire team effectively with the help of Freshdesk. They include your agents, colleagues, and all other business partners. The innovative features available on Freshdesk can help you to monitor critical events and automate repetitive tasks.
Pros
Cons
Key Features
Pricing
The pricing plans of Freshdesk start at $15 per month per agent. Depending on your requirement, the price will increase.
Zendesk is a powerful and comprehensive tool that you can use for helpdesk on the ecommerce software. Along with the help of Zendesk, you will not just be getting helpdesk, but many other great features, including social channels, voice, email, and many more. It is up to your business to get the most out of these channels and get in touch with your customers. A great feature that you can find in Zendesk is the community forum. On this community forum, it is possible to see how people are helping out each other. There are some AI-powered bots available on Zendesk as well. They are capable of automating the basic tickets, so that you don’t have to pay your attention to them.
Pros
Cons
Key Features
Pricing
There is a free trial available in Zendesk. However, the annual subscription starts at $19 per agent per month.
You will be able to impress your customers by offering them the level of support that they need with the assistance of eDesk. A reason to include this in the list of best ecommerce helpdesk tools is because it has some AI-powered features. On top of that, you can also get some powerful integrations. Therefore, you will be able to deliver quick support to the customers and continue to increase your revenue along with time. You can easily interact with your customers through different channels when you are using eDesk as well. Hence, you will not just be limited to helpdesk. Text data analysis is another powerful feature that you can get out of eDesk.
Pros
Cons
Key Features
Pricing
eDesk comes along with two different pricing plans. They include $69 per month and $89 per month. You may go through the two pricing plans and pick the best one based on your preferences
If you are searching for an open-source solution for ecommerce helpdesk, UVdesk would be a great tool available out there to consider. Regardless of the fact that it being an open-source software, you will be able to automate the overall customer support process with the help of it. Therefore, you can make sure that you are delivering a top-notch service to all your customers. You will be able to easily create new tasks in the form of ticket threads with the help of UVdesk. On top of that, it will help you to take queries from multiple channels to a single platform as well.
Pros
Cons
Key Features
Pricing
This is an open-source solution, which is available to you for free.
Along with the help of Replyco, you will be able to have better control over the help center. Your agents will be able to overcome stress when they respond to customers by using features that are available on Replyco. A great feature that you can find on Replyco is the ability to route and filter all incoming messages through an automated mechanism. On top of that, you can organize everything through the user-friendly design offered by this tool as well. In case if you are dealing with a high volume of chat requests from customers, you will be able to manage the workload effortlessly with the help of Replyco as well.
Pros
Cons
Key Features
Pricing
The starting price of Replyco is $50 per month. You can pick a plan based on the specific needs that you have.
Sendinblue Conversations is a robust, reliable, and intuitive ecommerce helpdesk software available out there to consider. This can be considered as an excellent all-rounder as well. That’s because managing all customer requests can be done quite easily with the help of it. This tool offers an easy to use interface as well. The overall process of setting up Sendinblue Conversations is quite simple. It comes with a drag and drop editor, which is helping people to get their work done without any challenges.
Pros
Cons
Key Features
Pricing
The cost of using Sendinblue Conversations is $25 per month. However, it has limitations, and your business can opt in for a higher plan based on the needs.
LiveAgent is another great example for a comprehensive helpdesk software. Apart from helpdesk, LiveAgent is providing you with access to a comprehensive ticketing system as well. On top of that, you can find many other tools, such as a knowledge base builder as well as a customer access portal. All these extra features are offering some outstanding self-help options to the customers. Therefore, you can make sure that your customers always remain on alert about the status of their tickets. In other words, you can make sure that the customers will not be left alone when they are using LiveAgent.
Pros
Cons
Key Features
Pricing
You an get a free trial period for two weeks. Then you will have to pay $19 per month per agent when using it.
Freshchat is a comprehensive customer servicing solution available out there. Therefore, you can’t just call it as a helpdesk tool available for the websites. Whether you are a business startup or a complex organization, you will be able to start using Freshchat and get the most out of it. This tool can be highly beneficial when you are managing multiple products. You will be able to get your customer success, contact center, messaging, and support desk products combined into one solution with this as well.
Pros
Cons
Key Features
Pricing
Freshchat has a 21-day trial period. To enable messaging, you will have to spend $18 per agent per month.
Tidio is a tool that can help you with enabling a chat bot to offer impressive live customer support. This tool is highly recommended for small businesses out there. For Tidio, you can also find a large number of plugins, which make it compatible with different platforms such as WordPress, Wix, and Shopify. Along with the help of Tidio, you will be connecting your email, helpdesk, Instagram, and Facebook Messenger. You will also be able to collect emails, which can support you with further chatting.
Pros
Cons
Key Features
Pricing
The chatbot plans are starting at a price of $39 per month.
If you are searching for a user-friendly best ecommerce helpdesk software, Olark would be an outstanding option available to consider. That’s because it will help you to manage all the chat conversations that you have with your customers in a convenient manner. On the other hand, you will further be able to customize Olark to get your needs catered.
Pros
Cons
Key Features
Pricing
Olark has a 14-day free trial period. The paid plans are starting at a price of $29 per month.
Now you are aware about the top ecommerce helpdesk software available out there for you to start using. If you are the owner of an ecommerce store, make sure that you get the best one out of them. Then you can impress your customers accordingly.