Nemo is a Part-time marketing mentor at 500 Startups. Full-time CEO of a digital products company and host of FBA Allstars eCommerce podcast. In this episode Nemo shares how typical eCommerce business can start selling across multiple channels that include Amazon, Walmart, ebay and other eCommerce marketplaces. His insightful advice explains how you should get started and become successful.
Welcome to the podcast Nemo. They need a day's going. Thanks for having me Arlen. Yeah, not a problem. Not a problem. Appreciate you you dizzy as an excitement and them, you know, of course for all the listeners were today. We're going to be talking about going multi-channel for all of you e-commerce Sellers and all you people that are listening that are marketing for e-commerce businesses are related to that in some fashion.
We're going to be getting into that. But before we do any more, why don't you just tell the audience a little bit about yourself and how you got started and how you got to where you are today? Oh, yeah, no problem. So how long do I have two hours? Not quite because you can cut that into maybe two minutes.
It's a little bit like you you know, my background is also with coding things. Okay. I mean, I don't think I have the S formal background as you and that area for me. It was more of picking up. Front end HTML and CSS and back in PHP MySQL back when I was in high school. Okay, which was probably yesterday.
I was in high school. Yes. Haha. I graduate a half year early. And for whatever reason I don't know why I decided hey, I got a half a year done with high school. Let me go learn how to code. This was before coating was cool. I was the kid in high school that brought a Palm Pilot to class some of those guys have I do I had one I had a couple actually had the first generation.
Oh, man, that's nice. So like with the hardcover of that flips open. Yep. Oh man. Yep. I have that and then I was like the first kid to bring a laptop to class. The teachers didn't know what to do with me. Hmm. I told him I swear I'm writing notes in this thing. We didn't have Wi-Fi back then all the match like I'm something I'm in the Dark Ages or something don't I'm out of a kind of chain.
Yeah, definitely and so I learned how to code and that's skill has certainly really really well. I quickly realized that my just. As an individual I had a hard hard time coding especially debugging. I just don't have the patience for it and I got really frustrated. There were moments where I spent a whole weekend trying to fix some lousy PHP problem and I couldn't figure it out.
So by the end of that weekend, I would eventually figure it out and yes, there's a sense of satisfaction, but I also want to throw my computer out the window, right and I just felt like. This is not really what I'm built for. I don't want to be angry all the time every weekend. I just want to move along and get things done that I know I can get done.
So in that world back then when people still paid good money to build websites. I realized that my neck was one of the front end with graphic design with user experience with basically trying to design websites where when visitors arrive on the website, they'll take the action you want them to take right with e-commerce that's often purchasing and.
Been email list sign up for you know software. It could be gained them to start free trial to call in or to provide their information so that they become a lead for your sales team. And that's where I found my sweet spot. I had a knack for it and to make a long story short. I joined a software company when I was still in college called bloomfire.
Bloom Flowers Enterprise Fast Company such a software company boasts some of the lingo for for your folks out there and we launched at South by Southwest 20 months later after lunching. I helped launch the company as employee. Number two, we got acquired for I think I was like a 10x return for the investors.
So it's a pretty good outcome for a 20 month time period Then I was fired from that company, but I think it was within a year. When I was fired, I went over to a company called kissmetrics because metric at the time it was run by Neil Patel and Heaton shop right behind crazy eggs. So two wonderful people love them to bits great people and did my best there as the Director of customer acquisition and customer success very long title.
But it made sense. It has to do with lifestyle life cycle marketing before life cycle marketing was like a big term I guess in the blogosphere. So working there. I thought out the customer success team. I hit my targets generating leads and customer acquisition then while I was doing that by day in San Francisco by night.
I was building my own e-commerce company. So that was initially tried a lot of things and what worked was selling on Amazon. Okay, and I've gotten to seven-figure run rate business and it's Percy. Just by myself, eventually. I hired someone part time to help me pack and ship things but that was taking up quite nicely and at that point I think around forgot the age by think.
I was 26. It's documented somewhere online from another interview. I retired wow and my retirement. I mean, I was working hour a day on my own business. I decided to resign from kissmetrics, even though I really enjoyed my time there I built up the team. I the people I worked with were mostly hand-picked for.
Me so it was more of a what do I do with my life, you know, do I want to add to my Tombstone here lies Nemo. He helped build some software companies or you know, something more meaningful to put on my Tombstone sure, you know, I spent some time playing a lot of basketball work on my business a little bit and I quickly found myself spending more and more time building my e-commerce business went from one hour day two hours a day to four hours a day eight hours and 16 hours a day and.
Now, you know, I think it's five five or six years later. I've been through a number of different situations the businesses involve multiple times. I've Diversified big-time and so it's been a fun ride. Oh, can I really fun? Right and and, you know being able to advise companies through 500 startups has been really enriching.
That started when I was semi-retired and that has continued until now trying my best to pass along Lessons Learned hope that the people I talked with they don't have to you know deal with the same pain that I had to deal with. Hopefully, they'll have an easier journey and they'll outdo me. Okay.
Well, yeah, that's that's awesome. You have quite a resume you've done, you know, really a lot and yes really admirable for you to now want to you know in part all the Lost knowledge and Lessons Learned to you know to others and. I'm in the same situation. As far as this podcast is concerned. You know, I've got about 18 years under my belt with with army star affiliate software and start as a whole as a business.
And so we've got a lot of lessons learned and you know when I talk to new business owners all every day usually and you know, there's a lot of things that you know, they tell me and you know, just based on my experience in the things that I've done and I know you probably feel the same way you can.
You can probably give a lot of advice and kind of Point people into the right direction. And that's that's that's awesome. Now, it's really impressive how you've really built the Amazon business and we're able to do that. And I know a lot of the listeners out there have their own e-commerce businesses or something online and many of them may not have even thought about Amazon or even dabbled into it.
And so I guess before we get into that, I mean, how would you how do you really Define multi-channel e-commerce? Multiple platforms they make what are some of them the common platforms outside of you know, one's own what presents let's say multi-channel e-commerce is wrangling with the Art and Science of selling your stuff on multiple websites, right Amazon is one website eBay is another nowadays there seems like more and more pop up you have offer up you have let go Craigslist is old school, but it still works and you have think jet.com Walmart the list really case going Rakuten as well and.
I've even talked about International hmm, you know, if we go internationally can do Amazon UK Amazon JP like Japan, I advise the company called Judo launch, you know full disclosure. I own a little bit of that company where they helped launch Amazon sellers who sell in the u.s. Into the other Amazon Market places overseas.
And what they quickly realize is there's there's an opportunity where American products that are popular in the American Amazon Marketplace can also be tremendously popular in the EU like the Europe one the Japanese one and there's not as much competition over there. Plus Amazon is very incentivize right now to dominate the world.
So they throw a few more resources your way to help you get started and these overseas markets on their sites. So you might be able to get a little bit of extra help. You know here an Amazon us there. So slammed with merchants and Merchant inquiries that you know, I spend a lot of time or my team spends a lot of time wrangling with their merchant support team.
It's notoriously difficult to get an answer sometimes or to get a problem solved. It's like a keep hitting dead ends, right and that can be really painful, right? Especially when you're trying to figure things out and have a lot of questions you want to ask so knowing that if you go overseas with the Amazon marketplaces and knowing that you can get some extra support from Amazon that can be a godsend for people who may not be as tech savvy as you and I right or who may want things a little bit easier for themselves.
Okay, so they have separate support teams for those overseas markets and you're saying they're the channels in which they reach them. They're not as slammed as basically the US and so you can probably get through a little bit easier. That's what I've heard. So and it makes sense. Right? Like if I'm Amazon and I'm trying to identify his more Merchants to sell overseas.
So that my overseas Market places aren't empty. Right? You need them to visual products. We better help these US based sellers sell globally. Gotcha. Gotcha. Yeah that totally makes sense. I never really thought about that. But yeah, that's some great piece of advice now, you know for the businesses out there that are listening that want to kind of really just go ahead and get started.
What would I really the initial steps? I mean if they. Product line already. They're selling let's say they're selling on a Shopify store and they're like, all right. It's about time for me to get this on get these on Amazon. What are some of the initial things that they need to do or think before even doing it?
That's a great question opening up an Amazon account or eBay account or whatever account and posting a products on there. That's the easy part the hard part one of the hard Parts, especially if you have limited inventory or you worry about running out of inventory. Because sometimes if you put a product and this is I would say this is on the rare side of things like if you get lucky, but if you get lucky you post your product on Amazon and it takes off that could show up all your inventory right away, which is a great problem to have except that Amazon penalizes people or Merchants who have a history of running out of stock.
Got you. But once you start selling on Amazon, you want to stay in stock all the time forever. Hmm, and that's how you ride momentum. That's how you build your business on Amazon. Okay. Yeah, that's that's interesting. Yeah, because you know, like you said it's a good and bad problem to have you definitely want to sell as quick as possible.
But at the same time you do have to be ready so exactly I would say yeah that makes sense. So you don't want to necessarily jump into it and it's all gonna go ahead and try. Because you never know like you said if your yeah products could just go ahead and take off people could just buy it like, you know, like hot cakes or whatever and yeah, if you're not ready yet.
It's you could be I have a kind of a short window out there on Amazon so that that makes total sense and can you I mean, let me know and I will add more to that, you know, can you imagine if it's not just Amazon you're selling on but you're also selling on eBay you're selling on Walmart jet.com, whatever all these other marketplaces and.
You probably might take off in any of them. Then you have to deal with the challenge of well, I only have finite inventory. How do I split my inventory across my different marketplaces across the channels and some of the channels for example Amazon, they really want you although their policies have changed a little bit with some new programs.
But for the most part, they really want to hold your inventory in their Amazon warehouses so that they can ship really really quickly, right? So now I have to make this decisions of well, how much of my inventory am I going to shoot off to Amazon? How much are you and I going to keep in my own facility to serve by Shopify store, right?
Then you have to keep in mind. Okay, how do I keep my quantities available across all the different marketplaces in sync. So when one unit cells on Amazon one unit is deducted from your Shopify. Inventory balance from your wall by inventory balance Etc. Right now. These are solvable problems. I'm just saying that if you choose to go heavy down this path.
These are some of the problems you'll have to solve and there are ways to solve it for for me. And I think one of the products I use was skewed Vault SKU VA ult the customer support team has been really good to me over the years and there is a lot of setup work involved. You know, it's no joke.
Especially if you have a lot of products if you don't have a lot of products it's a little bit easier, but I remember skill bought would help me with keeping track of my inventory across multiple channels and then some of the reports if I set them up correctly and I can interpret them correctly, which is not that easy.
They will tell me. Hey, you probably need to produce more inventory or buy more inventory and you probably need by this amount and you probably ought to split your inventory. In these amounts per channel so that you stay in stock across all of your different channels. Yeah, that's interesting that you mentioned that I was actually thinking you were going to mention another product as I actually had a few episodes back.
I had a gentleman from a company called scoob Anna. He was a one of the founders of that company and they provide an inventory management solution for multi-channel Sellers. And before I had them on I didn't really realize how important it is to make sure that. You have all of that in sync, especially if you're selling across multiple channels, you know, if you do not have a solid inventory system.
Like you said you have to have something in place that when somebody purchases from your Shopify store that inventory mind, you know gets deducted from whatever you have available across all of those platforms because if not, you know, if you're just looking at just one of those platforms and you know, not paying attention, you know, you could have somebody trying to purchase.
From you know Amazon and it's not available and you know, yeah you run into kind of a nightmare scenario. So yeah, that's that's interesting. And I'm glad you mentioned that well can also Imagine the pressure that puts on your cash. Yeah, you know, right you have to make a decision with your cash of how much inventory you're going to buy right?
And if you make the wrong decision, you might send inventory way too much inventory to one channel, right? And that's cash. Yeah, right that face. Cash sitting in the form of inventory somewhere and if that's not selling fast enough your cash is locked up. Yeah, unless you decide to transport it back right and and then you have to redistribute it all over again.
And every time you touch your inventory every single time you touch it it costs you money map for such as little as possible that that is true. If you're if you don't have a huge cash balance you make some wrong moves. You can suddenly find yourself. Talking to cash flow situation a cash flow challenge.
There's some kind of Gap and I wouldn't wish that on anybody. Yeah, not that at all especially if you're bootstrapping you haven't raise money from investors. You're really redeploying your profits back into the business and plowing it back in to grow your business. Your cash is usually tight. So one of my favorite products that has helped me on a cash on the cash front has been the American Express Plum card because that gives you 60 days of float go rather to use.
On financial terminology. It's it's like being able to purchase almost an unlimited amount although American Express calls it know like they have their term to make it sound like it's no limit. Right? Right, but there really is a limit. It's just that they give you more and more and more. I know you can work your way up to like hundreds of thousands of dollars.
Okay, but you can you can buy on that card and then maybe you can buy inventory on that car and you don't have to pay American Express back for 60 days interest-free. Okay, that's really what 30 days. Yeah, that's a big difference. That is that's a that's a huge difference. And I know many sellers like you said being cash-strapped is not not a good position to be in especially if you've got orders to fulfill and you know, you've got to keep your inventory.
It's interesting that you mentioned that the whole Inventory management. I actually thought about how it's a little bit similar to restaurants because I've talked to different restaurant owners and managers and inventory and restaurants is also very critical thing. They have to know how much to buy they have to.
No, and they have to anticipate their demand it because if they older people yeah, if they over by it's a little different. They can't sense them back. Like, you know can with non perishable products. You have to just deal with it and eat the cost if people in the no pun intended you have to eat the cost don't ever guess or dine out.
So it's a it's unfortunate. Now, you know, there's a lot of course advantages and and you know, maybe there are some disadvantages to multi selling. I know we talked about of course. It really opens it up, you know opens up your product service line to a variety of different customers that you may not have ever touched.
But what would you say are some disadvantages to multi-channel e-commerce? Well, I would say I mean if you're not comfortable with math, and if you aren't comfortable with Logistics and the details around Logistics multi-channel could be a nightmare for you, right it's back to splitting inventory across channels right forecasting how much inventory should put in it?
Channels, there's no guarantee. That each channel is going to continue performing in the future as it has in the past. So what I'm going to do if inventory stranded in a channel, there's these like logistical because you're often moving actual physical items right now. Keep in mind that depends on channel 2, right some channels.
They can let you store your inventory in your own facility. They don't need it in their ability, but other channels like Amazon needed in their facility, right? So once you deal with channels, which literally want to hold on to your inventory somewhere you can put yourself in a riskier situation if you are not comfortable with math and Logistics.
Yeah. Yeah. That's that's totally true. Yeah, there's the logistic management and you know, like you said you really got to know know the numbers know what you're doing and especially if you're especially if you're looking to do, you know kind of go large-scale with it and go across a variety of different platforms.
You know that makes total sense. You don't want to you definitely don't want to bite off, you know more that you can shoot now that you know the bottle. Hey, let me add one more thing. I mean for those of you out there who who might be asking him, how bad can it get like, how does it really feel to go through that kind of pressure check out the I think it's a new book Phil nights book Shoe dog.
I mean the story of Nike and the trouble that to deal with with cash, right and inventory is nuts. Okay reading about Phil Knight talking about how you sweatin bullets, you know, the the pressure that puts on him and his family it's unreal. I mean it very few people have the grit to make it through that kind of experience when you're bootstrapping.
Right? Right, and he puts a lot of Nike which is incredible to think about now. It's my Nike is how big you know what I mean? Yeah, but you know, not that long ago only what 40 50 years ago. Really? Not that long ago, you know Adidas reign supreme Puma reign supreme and Nike was just in the new kid on the Block crazy to think because now Nikes, you know eating everyone's lunch.
Yeah, pretty pretty much. Yeah, that is amazing. How like you said? Hey, he's really gone a long way in appreciate. You mentioned that book my head and read it I heard about it, but that's I know that's a great resource. Or for people that want to get some some good lessons from you know, one of the guys that's been through it.
You know, he's been through the whole the whole nine unreal you forever. You know, Chris. Yeah, we have most most definitely now the one of the things that a lot of business owners are pretty much every business owner is concerned about is profit, you know, they don't want to do something that you know, just going to spit, you know, waste a lot of time and then not really have too much profit.
What are what are. Ways that you've experienced to maximize profit selling across multiple channels or what are some key things. I know there's a lot of different things you can do. But what are some key Things based on your experience to maximize profit across multiple channels. Well, there's an e-commerce is interesting, especially when you're at scale or talk about unit profit or talking about profit that shows on your profit and loss statement every single month, right?
Because you could show you can show this like, oh, yeah unit economics every single unit that we sell. Our profit is blank. Well that might be true. However, you might not realize that profit or receive that profit in your bank account right due to a number of things such as the fact that you have to spend a lot of money upfront to acquire a whole bunch of inventory and they have to recoup that investment over time, right and that time could be the difference of one month or one year.
Gotcha. I mean you run out of business because you wanted to cash. Yeah for sure. Yeah, I would say the profit at the end of the day on. On your profit and loss statement after losing everything is said and done and by far it's being able to handle or being able to create as much float as possible.
Okay yourself afloat. So what do I mean by cash flow? You know that term well Warren. Love's float, and he loves slope because of insurance companies. So, you know for those of you who want to crash course on that can definitely Google it. I'll give you the short version right now, you know Buffett owns GEICO and Geico for all y'all out there, you know that they sell auto insurance amongst many other things.
So the math behind it is, you know, you pay every single month to Geico and you might not have any accidents in your car. So you're just sending money to Geico and Geico knows this. Eventually at some point if some point it could be a month later. It could be a year later something happens to your car where you file a claim and at that point Geico will take percentage of all the money news sent them and if it's a small accident, they'll take a chunk of it.
They'll send it over to you to pay for whatever it is to happen to your car so that period of time between when you first started paying Geico and when Geico actually sent you some money that pure could be lets say. That's seven months of float for Geico. It means that they don't have to apply any of the cash.
They're receiving for any type of business function for the most part four months. I'm know there's some administrative stuff and whatever but you know at scale its miniscule, right? So Sentiments of flow now in e-commerce, you don't really have float. Usually unless you've gotten really good at negotiating terms of your manufacturers.
I'll just give you an example right most makers of products. Let's say you're an e-commerce Merchant and you make your. All right, that's most people in e-commerce do that. The typical expectation is you send a bunch of money cash usually in a wire transfer to the manufacturer. They take a month two months three months.
To not only make your goods but to ship it over to you. So now you've set the cache and you're not receiving any money back. So it's like the opposite you're the opposite of Geico. Right? Like it's like Geico sends the money to the driver first for some kind of future accident and then the driver sends money back to Geico month-over-month, right?
Not good. And so at the end of all of that you hope of course that you will receive the product in good condition. If it's not in good condition, then there's another few months where you have to get a new shipment in and that's a pain in the butt but provides in good condition. You can finally sell and of course even to get yourself to sell you might have to move inventory around where's takes more time.
All that said you're running what's called Cash behind Okay cash behind if the point the cash and your behind and trying to catch up to recoup the cash, that's the. Because way to explain cash behind ideally you want to be cash ahead and if you have float your cash ahead. So how do you do that as an e-commerce Merchant one way is you would approach the people who are your manufacturers and you would negotiate net 30 net 60 net 90 terms net 120 net as much as you humanly can because What's Happening Here is it's almost like the manufacturers giving you a loan.
You can think about it that way. I mean, it's not really but you can think about that way. They're basically lending you money for 30 days 60 days 90 days and that money is the. What you ought to be paying them for that manufacturing run now, that's pretty good. Right? And if they're learning you my name is you don't have to dip into your own bank account to pay the manufacturer.
Hmm and that cash is precious that will keep you alive It's Like Oxygen. Right? Right. So negotiating terms like that can help in addition to negotiating terms like that. If you can negotiate terms where they allow you to pay with American Express. Which is rarer, but hey, I'll never doubt your negotiating ability.
Then you can add another 60 days on top of the net terms that your manufacturers giving you right, which is good. So ideally you can even receive the inventory before even paying the manufacturer start selling now, that's good now because can because cash is now arriving new caches arriving in your bank account if you are selling now, that's and ideally there's so much.
New cash arriving that when the manufacturer finally asks for their money because the net 90 or net. Whatever terms are due and the American Express bill is due. You can just take a percentage of your profits from selling that inventory take a percentage pay everyone back and keep the remainder.
Okay. Wow, I mean that makes sense. I mean, I appreciate that break down because. Yeah, if you do not have terms like that. It's really I mean paying for your goods up front. I mean you really, you know, you're really in a situation where you could be, you know, like you said you could definitely be you know, drink cash balance is being eaten into yeah Factory running ideally ideally and you know, this all has to do with profit and loss because profit of us depending on how you do your accounting right?
It's going to show differences in cash balances, right? So what. Trying to do instead of Dipping into your cash balance. First is you're trying to add money to your bank account by selling and then out of the sum total that you've added you take a percentage that you dip into. So look at your bank account right instead of it looking like a roller coaster.
Right here to chart it out. It's going to look like a gradual climb with some split some occasional dips here and there but if you zoom out, it's still a climb right right in your experience are most manufacturers. Are they amenable to these types of net terms? Is that typical? Is it there? They really expect that.
What do you what he meant? I've heard some crazy stories. Look he asked someone to lend you money. How willing are they to do it? Right right right now their post. Do it. Hmm. What do you think? They just say? Oh, yeah. No problem. You're right Lester, you know people that you know, really well or whatever that might be.
So expect the same type of resistance. Gotcha. There are ways and I've heard of some very interesting Maneuvers to protect the names and reputations that the companies these private conversations. I've had I'll just say that there is one company that grew to multiple tens of millions in revenue and.
Annualized Revenue. So run rate be really right in seven months. Okay, it's crazy fast. Yeah, you start from nothing and it's seven months later. Your run rate is multiple tens of millions to get kind of terms. They wanted from the manufacturers which were overseas. They actually figured out the driving routes that the executives of these companies would take on their way to work.
It bought Billboards overseas on those driving routes been wearing that there's some new alliance of sorts where their company plus these other big brands are like banding together to sell and it's all true for so it's all true. It's just fish and framed very. Early, wow, and so what happened was they made themselves look way bigger than they were.
Hmm. It's called, you know, its Authority by association, right psychological you can Google that right? And so when the manufacturers started noticing this company that this new company that had been working with them associate will all these big Brands and declaring some kind of lines. They could see the dollar signs.
They're thinking oh, this could be big and we're part of oh man, you know, and so. When they were asked for these terms, in fact, not only were they more than willing. Some of them were jumping at the opportunity to offer terms. Okay. Wow, they want to be the exclusive manufacturer. Hmm, you're part of this this run that they were going to make and by run.
I don't be manufacturing run. I mean like a like a like a Sprint and marketing and sales strategy on their part of. Parallel option or whatever. Yeah, that is definitely something you do not see and I think really kind of the lesson there and one of the things that really echoed in my head that I heard is that I mean, they they really took it to the next level as far as being creative to get those particular terms because you really just can't you know come up to a manufacturer that you've had no contact with there's no referral anything like that and then just expect them to honor your request like that you really.
Got to be a little bit different you've got to do something that's going to incentivize them in a way or make them feel that there's an incentive for them to give you those particular terms. So that's I know that's a true lesson, but I don't think I don't think most of its business is listening out there kid can afford to go that the roughest they took but it's food for thought for sure.
Yeah, yeah think about it. Right it's kind of like, you know, you meet a girl for the first time think she's cute. And and the first thing is, you know, hi. My name is Nemo will go on a date with me and can I borrow like $5,000 right? Right. Exactly. Right? How do you pull that off properly? Yeah, maybe maybe some wining and dining maybe some wine and I will get you a little bit closer to that $5,000 goal.
Yeah. I got real creative. It's gonna be a lot actually a lot of wining and dining. I think a lot of a few over overseas trips. Maybe he stuff like that are clever aren't yeah, something like that. Yeah. I think we're quite a bit to try to pull that off exactly. But yeah, that's that's awesome neem.
I really appreciate all of the advice and the information that you've provided about multi-channel selling. I know it's going to go go far amongst the listeners that are that are here in this and what I always like to do lately to kind of close things out. It's going to shift gears here so we can kind of did he.
A little bit other than what you may be doing day to day. But what's one thing that our audience really would be surprised to know about you something fun or something business Somethin fun. Yeah. It's going to switch gears. Oh, yeah. Well, I love basketball. Okay, absolutely. Love basketball been playing since I was 3 years old NBA pro pro ball.
I'm not really into college ball as much for pro ball. Okay, and I have three bunny rabbit. Yep, three pet. Bunny rabbit one's called muffin one called XO. And one called Winston George and they're like little dots all with their own personality. Pretty great. That is cool. They love to play basketball and you have three pet bunny rabbits.
Okay, that's that's something I think people may not have guessed that you checked my have but that's that's awesome. Yeah, I don't think I don't know too many people that actually have pet bunnies but they are adorable. That's that is for sure. Yeah. They're great durable animals. That's awesome.
I appreciate you sharing that fun fact with of those fun facts with us, you know, if any of the. Out there want to get in touch with you and find out more about you. How do they do it? The best route is and I'm going to assume that if they're reaching out to talk to me. It's for some kind of advice.
That's what I've noticed. It's if you want to send a thanks or hello or something like that. I'm easy to find just Google me and you can find me if you're looking for advice in an in-depth conversation of phone call. I do a little bit of that, you know, just like googlers have their 10% time. I try to carve out a little bit of time and partly it's because I find it meaningful, you know, I've been coaching companies for a long time.
I do it through 500. Ups and before I was doing through 500. I was doing it on my own this the folks at 500 caught wind of it and then kind of loop me in and it's been a great ride, but on my own I still do a little bit and I do it through a platform called Clarity dot f m-- who can sew My URL there is Clarity dot f m / Nemo pretty straight board and you can jump on there.
You can see all these reviews from all these different causing it book a call with me if you want. Okay, that's awesome. Thanks a lot. Anyway, I appreciate that and I'm familiar with clarity. Well, I think that's an awesome platform and for listeners that aren't familiar with it where you can go on there and literally book some time with some really top experts in a variety of different areas and you get some time with them, you know one-on-one on a car which can vary it can definitely be invaluable to you know, the most businesses.
So oh yeah, yes, so, yep. Thanks again for joining us today on the e-commerce marketing podcast Nemo your appreciate it and you know if a great rest of your day, thank you. Thank you so much. Thank you for listening to the e-commerce marketing podcast. You need to get more feedback and reviews from your customers and improve your customer retention.
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