While managing your own online store, you should think about offering top-notch customer support to all your customers as well. This is where you can think about offering a live chat facility. It will surely help the customers to clarify their doubts and proceed with placing their orders. As a result, you can increase your business profitability along with time as well. While keeping that in mind, let’s take a look at the list of best ecommerce live chat software that you can find out there.
Freshdesk is quite a versatile option available for anyone looking for the best ecommerce live chat software. You will be able to offer live chat bot support and even the ability for the people to get in touch with your live support agents. Implementing Freshdesk in your ecommerce store will not be a challenge. You don’t need to deal with any coding when integrating this. Some other outstanding features that you can get along with Freshdesk include chat transcripts, automated chat routing, and the chance to share files through chat.
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Pricing
There is a free plan available at Freshdesk. However, the premium version would be charging $60 per agent.
Tawk.to, a live chat customer support-only service, claims to be the most popular live chat software out there. You won’t be able to use more sophisticated capabilities like AI chatbots with Tawk.to. You will instead get a simple live chat box that enables website visitors to easily contact with a live agent.
Tawk.to is undoubtedly less thorough than the other options on our list. However, it distinguishes out since downloading and using it are both totally free. It is thus a fantastic choice for anybody who wishes to test the live chat waters for their customer service staff without making a significant initial investment.
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You can use this for free. But when you want to integrate without Tawk.to branding on your site, you will have to pay $19 per month.
If you are searching for the best ecommerce live chat software for a B2B business, you may take a look at Drift. Drift provides both live chat capabilities and automated chatbots, like the majority of live chat software. Drift stands out for its emphasis on B2B & SaaS companies as well as its information driven approach to providing assistance.
To identify website visitors and improve interactions, Drift’s Visitor Intelligence software integrates information from your company’s systems and databases including Clearbit and Crunchbase. Drift also provides AI- and machine-learning-powered chatbots that can mimic the actions and efficacy of your top sales and customer support representatives.
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Pricing
You can find multiple pricing plans offered by Drift. You can get in touch with the team and inquire more about pricing.
One of the most well-liked and comprehensive live chat support choices is LiveChat. Key web chat features are provided by this program, including branding and customization, automated notification of client chat requests, tagging, file-sharing, and archiving functions. You may discover handy plugins for the chat window at LiveChat’s marketplace for integrations. For companies with large or medium-sized customer care teams, the per-agent price structure might not be financially viable. LiveChat is a fantastic choice to take into consideration if you’re searching for a comprehensive live chat service and therefore can justify spending at least $16 each month per agent.
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Pricing
The base price of LiveChat is $16 per month. However, you will be billed annually. There is a Business Plan with more features, which would cost $50 per month.
For e-commerce companies, Gorgias is a great help desk platform that offers a chatbot, live chat, a self-service site, a ticketing system, and data analytics. Its live chat solution comes with an outstanding selection of automation tools, macros, and rules that are intended to speed up and customize the customer support experience for both your clients and your support staff.
Gorgias, for instance, gives users the option to generate and automate answers to inquiries like “Where is the order?” Up to 30percent of the total of customer service tickets may now be automatically resolved thanks to this. Based on the precise and intelligent data analytics, you may additionally adjust your customer care approach.
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The starter plan is starting at just $10 per month. You will be getting 50 tickets. On the other hand, Enterprise plan would support up to 5,000 tickets per month.
An AI-powered chat platform called LivePerson is intended to assist companies and governmental bodies improve the audience experience. The Conversational Cloud offers a command center to respond to inquiries, interact with clients through live chat, and assist them on their chosen channels. Companies in sectors including retail, real estate, and automobile are presently the target market for LivePerson’s service.
Still searching for the ideal live chat application? See our ranking of the top live chat programs overall, not just for e-commerce. However, we can still recommend it as a great option for anyone who is searching for the best ecommerce live chat software.
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You will need to get in touch with LivePerson and request for a quote.
If you are searching for a live chat app that is more optimized towards catering to the needs of SMEs, you may think about using Delightchat. DelightChat is a platform for SME firms that allows them to provide out-of-the-box customer care in e-commerce. Its conversation-first design allows you to manage customer service for your shop and quickly handle client issues from a single page. When you increase the number of users in DelightChat to expand your customer support operations, you are not penalized.
The ability to communicate with your team from inside the app is the most significant feature. There is no need to switch between tabs, which reduces productivity and wastes time in the office.
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You can start using it for free. Then there is a $19 per month paid plan, which offers all features.
Another excellent live chat choice for e-commerce firms is Reamaze. According to reports, it is DelightChat, Gorgias, and Richpanel’s main rival. It enables your staff to efficiently handle consumer inquiries. One of its primary features is the live chat provided by Reamaze. Because of its personalized chat experience and fast “check order status” bot, Reamaze is well renowned for its live chat function. Other features include a FAQ search, a status page where you can see whether your purchase is delayed, built-in bots, and more.
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The base price of Reamaze is starting at $29 per month. However, there are some advanced plans offering more features.
Richpanel enables e-commerce companies to efficiently manage its customer care. You can quickly monitor, manage, & resolve inquiries using Richpanel. All of your support channels, including live chat, WhatsApp, email, Facebook, and Instagram, can be managed. This helps the support representatives be more productive and saves a ton of time. By consolidating the most popular support channels into one dashboard, Richpanel helps you save endless hours. This includes Facebook, Instagram, WhatsApp, live chat, and email. With its self-service option, you may cut down on repeated support queries by up to 30%. Customers may view/track orders, browse FAQs, and initiate new conversations as part of its tailored experience.
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Pricing of Richpanel is starting at $249 per month for 1,000 conversations with customers.
While searching for the best ecommerce live chat software, you may take a look at Chatra as well. For e-commerce websites, Chatra is an online chat messaging tool that may help you boost sales. You may integrate their live chat onto your website to engage website users in real-time conversation. Alternatively, utilize the chat mode and respond to messages when you choose.
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The starting price of Chatra is $99 per month per agent.
Now you are aware about the best ecommerce live chat software that you can use. Go through these options and start using the best one to deliver a seamless experience to your customers.