While managing your own online store, you should think about offering top-notch customer support to all your customers as well. This is where you can think about offering a live chat facility. It will surely help the customers to clarify their doubts and proceed with placing their orders. As a result, you can increase your business profitability along with time as well. While keeping that in mind, let’s take a look at the list of best ecommerce live chat software that you can find out there.

1. Freshdesk

Freshdesk is quite a versatile option available for anyone looking for the best ecommerce live chat software. You will be able to offer live chat bot support and even the ability for the people to get in touch with your live support agents. Implementing Freshdesk in your ecommerce store will not be a challenge. You don’t need to deal with any coding when integrating this. Some other outstanding features that you can get along with Freshdesk include chat transcripts, automated chat routing, and the chance to share files through chat.

Pros 

  • It is easy to integrate
  • Offers chat bot and live agent support
  • You can create tickets from chats

Cons 

  • This is not a completely free tool to use

Key Features

  • You can automatically route customers to live agent from chatbot 
  • You can integrate with more than 1,000 different customer support tools
  • You can easily share files with it
  • You can trigger email marketing campaigns based on customer behavior 

Pricing 

There is a free plan available at Freshdesk. However, the premium version would be charging $60 per agent.

2. Tawk.to

Tawk.to, a live chat customer support-only service, claims to be the most popular live chat software out there. You won’t be able to use more sophisticated capabilities like AI chatbots with Tawk.to. You will instead get a simple live chat box that enables website visitors to easily contact with a live agent.

Tawk.to is undoubtedly less thorough than the other options on our list. However, it distinguishes out since downloading and using it are both totally free. It is thus a fantastic choice for anybody who wishes to test the live chat waters for their customer service staff without making a significant initial investment.

Pros 

  • Offers hassle-free integration
  • It can scale with your business needs
  • You can answer chats from mobile device

 Cons 

  • Automated ticket creation is not present

Key Features

  • There is a dedicated mobile app available with Tawk.to. You can use it to answer chats on the go out of your mobile
  • It comes with a comprehensive live chat solution for the ecommerce store
  • You can hire third party agents for offering additional support. You just need to pay $1 per hour.
  • You can create response shortcuts with ease.

Pricing 

You can use this for free. But when you want to integrate without Tawk.to branding on your site, you will have to pay $19 per month.

3. Drift

If you are searching for the best ecommerce live chat software for a B2B business, you may take a look at Drift. Drift provides both live chat capabilities and automated chatbots, like the majority of live chat software. Drift stands out for its emphasis on B2B & SaaS companies as well as its information driven approach to providing assistance.

To identify website visitors and improve interactions, Drift’s Visitor Intelligence software integrates information from your company’s systems and databases including Clearbit and Crunchbase. Drift also provides AI- and machine-learning-powered chatbots that can mimic the actions and efficacy of your top sales and customer support representatives.

Pros

  •  Ideal for B2B businesses 
  • Offers AI-enabled features
  • Trusted by leading businesses around the world 

Cons 

  • It is more aligned towards catering the needs of B2B businesses 

Pricing 

You can find multiple pricing plans offered by Drift. You can get in touch with the team and inquire more about pricing. 

4. LiveChat

One of the most well-liked and comprehensive live chat support choices is LiveChat. Key web chat features are provided by this program, including branding and customization, automated notification of client chat requests, tagging, file-sharing, and archiving functions. You may discover handy plugins for the chat window at LiveChat’s marketplace for integrations. For companies with large or medium-sized customer care teams, the per-agent price structure might not be financially viable. LiveChat is a fantastic choice to take into consideration if you’re searching for a comprehensive live chat service and therefore can justify spending at least $16 each month per agent.

Pros 

  • A popular live chat software
  • You can brand it with your branding guidelines
  • Offers numerous integrations 

Cons 

  • Not a great option for large scale enterprises

Key Features

  • You will be able to add tags to conversations and manage them quite effectively
  • You will be able to share documents and screenshots with your customers
  • You can request feedback out of your customers through surveys 
  • You can automate ticket creation

Pricing 

The base price of LiveChat is $16 per month. However, you will be billed annually. There is a Business Plan with more features, which would cost $50 per month.

5. Gorgias

For e-commerce companies, Gorgias is a great help desk platform that offers a chatbot, live chat, a self-service site, a ticketing system, and data analytics. Its live chat solution comes with an outstanding selection of automation tools, macros, and rules that are intended to speed up and customize the customer support experience for both your clients and your support staff.

Gorgias, for instance, gives users the option to generate and automate answers to inquiries like “Where is the order?” Up to 30percent of the total of customer service tickets may now be automatically resolved thanks to this. Based on the precise and intelligent data analytics, you may additionally adjust your customer care approach.

Pros 

  • Comes with some AI based automation features
  • You can create custom templates and auto responses
  • Offers a variety of macros 

Cons 

  • Not the best tool available for a person who is not too technical

Key Features

  • You can easily connect some of the leading ecommerce platforms such as Magento, BigCommerce, and Shopify into it.
  • You can take the most out of machine learning to deliver better customer experience.
  • You can configure chat campaigns and engage with visitors.
  • You can create customized templates and auto responses

Pricing

The starter plan is starting at just $10 per month. You will be getting 50 tickets. On the other hand, Enterprise plan would support up to 5,000 tickets per month. 

6. LivePerson

An AI-powered chat platform called LivePerson is intended to assist companies and governmental bodies improve the audience experience. The Conversational Cloud offers a command center to respond to inquiries, interact with clients through live chat, and assist them on their chosen channels. Companies in sectors including retail, real estate, and automobile are presently the target market for LivePerson’s service.

Still searching for the ideal live chat application? See our ranking of the top live chat programs overall, not just for e-commerce. However, we can still recommend it as a great option for anyone who is searching for the best ecommerce live chat software.

Pros

  • Comes with powerful AI-based features
  • You can deliver engaging conversations to your users
  • Can be integrated with numerous third-party chat tools

Cons 

  • Not the cheapest solution 

Key Features

  • You can fully automate customer support with the help of AI.
  • You can construct conversation flows with ease
  • It can help you to connect with customers through SMS, Facebook Messager, and Twitter messages.

Pricing 

You will need to get in touch with LivePerson and request for a quote.

7. DelightChat

If you are searching for a live chat app that is more optimized towards catering to the needs of SMEs, you may think about using Delightchat. DelightChat is a platform for SME firms that allows them to provide out-of-the-box customer care in e-commerce. Its conversation-first design allows you to manage customer service for your shop and quickly handle client issues from a single page. When you increase the number of users in DelightChat to expand your customer support operations, you are not penalized.

The ability to communicate with your team from inside the app is the most significant feature. There is no need to switch between tabs, which reduces productivity and wastes time in the office.

Pros 

  • You can connect with third-party messaging apps
  • You can provide customer support through a single interface
  • You can easily scale up operations 

Cons 

  • It is only available for Shopify as of now 

Key Features

  • You can easily integrate with Shopify and offer customer support
  • It provides rich customer collaboration features
  • Responding to customer concerns would be a breeze

Pricing 

You can start using it for free. Then there is a $19 per month paid plan, which offers all features.

8. Reamaze

Another excellent live chat choice for e-commerce firms is Reamaze. According to reports, it is DelightChat, Gorgias, and Richpanel’s main rival. It enables your staff to efficiently handle consumer inquiries. One of its primary features is the live chat provided by Reamaze. Because of its personalized chat experience and fast “check order status” bot, Reamaze is well renowned for its live chat function. Other features include a FAQ search, a status page where you can see whether your purchase is delayed, built-in bots, and more.

Pros 

  • It is optimized for ecommerce
  • You can seamlessly resolve customer concerns
  • Offers a decent layout

Cons 

  • You don’t see a lot of AI-based features in here

Key Features

  • It comes with pre-built bots
  • You can personalize customer support with ease
  • It can be integrated with all leading ecommerce platforms 

Pricing 

The base price of Reamaze is starting at $29 per month. However, there are some advanced plans offering more features.

9. Richpanel

Richpanel enables e-commerce companies to efficiently manage its customer care. You can quickly monitor, manage, & resolve inquiries using Richpanel. All of your support channels, including live chat, WhatsApp, email, Facebook, and Instagram, can be managed. This helps the support representatives be more productive and saves a ton of time. By consolidating the most popular support channels into one dashboard, Richpanel helps you save endless hours. This includes Facebook, Instagram, WhatsApp, live chat, and email. With its self-service option, you may cut down on repeated support queries by up to 30%. Customers may view/track orders, browse FAQs, and initiate new conversations as part of its tailored experience. 

Pros 

  • You can track all your customer concerns
  • Provides multi-channel customer support 
  • Offers a seamless customer experience

Cons 

  • Lack of AI features

Key Features 

  • You can allow your customers to keep track of their orders through live chat
  • Offers a self-service chat flow
  • Integrates with Facebook, email, WhatsApp, and Instagram

Pricing 

Pricing of Richpanel is starting at $249 per month for 1,000 conversations with customers.

10. Chatra

While searching for the best ecommerce live chat software, you may take a look at Chatra as well. For e-commerce websites, Chatra is an online chat messaging tool that may help you boost sales. You may integrate their live chat onto your website to engage website users in real-time conversation. Alternatively, utilize the chat mode and respond to messages when you choose.

Pros 

  • You can monitor website visitors with it
  • You can deliver a tailored customer support experience
  • Customers can easily use it

Cons 

  • Most key features are not available in the free plan

Key Features

  • You can see what customers type before they hit on enter button
  • Intelligent bots to automate customer support
  • Agents can see the customer cart 

Pricing 

The starting price of Chatra is $99 per month per agent.

Final Words

Now you are aware about the best ecommerce live chat software that you can use. Go through these options and start using the best one to deliver a seamless experience to your customers.